Shipping policy

Order Processing

Orders are typically processed within 1–2 business days after your order has been placed.

Please note that orders placed on weekends or public holidays may be processed on the next business day.

Shipping & Delivery Times

Delivery times vary depending on your location, local courier services, and destination country.

International orders may occasionally experience additional delays due to customs clearance, local postal services, or circumstances outside of our control.

Tracking Your Order

You can track your order directly through the Track Your Order page available in the menu on our website.

Please allow some time after dispatch for tracking information to update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

We are not responsible for orders that are delayed, lost, returned, or delivered incorrectly as a result of an incorrect or incomplete address provided by the customer.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance or for any fees imposed by local authorities.

Carrier Delays

Once an order has been transferred to the shipping carrier, transit and delivery are handled by that carrier.

We are not responsible for carrier delays or disruptions that are outside our reasonable control.

If a shipment experiences an unusual delay, we may assist by reviewing the available tracking information.

Lost or Damaged Shipments

If your order appears to have been lost in transit or arrives damaged, please contact us with your order number and any relevant photos or information.

Each case will be reviewed individually based on the available tracking information and carrier records.

Submitting a claim does not automatically guarantee a refund, replacement, or reshipment.